Data Deletion
This page explains how to delete your data from ClickDoo and what happens in each case. The data we keep is described in the Privacy Policy. The ClickDoo app is in Thai; the Thai labels of its buttons are quoted below.
1. Remove ClickDoo from Facebook and request data deletion
- On Facebook, go to Settings & privacy, then Settings, then Business Integrations.
- Select ClickDoo and choose Remove.
- If Facebook offers to send a request to delete the data the app received, send it too.
When the app is removed, the Pages you connected to ClickDoo that are working (except those someone else has connected again since) stop working (their status on the shop's channels page becomes "must reconnect", ต้องเชื่อมใหม่) and the shop's owner is told. Their Page access tokens, which no longer work, stay stored encrypted until the shop disconnects the Page (section 2) or you send the data deletion request below.
When we receive the data deletion request, we disconnect the Pages you connected (except those someone else has connected again since), delete their Page access tokens and delete your Facebook user id at once. Facebook then shows you a confirmation code and a link to check the status of the request (a page in Thai and English on api.clickdoo.app). We keep only a one-way hash of your user id with the confirmation code, so that the link can answer.
This deletion covers only the data received through Facebook Login. Chats with the Page's customers are the shop's business records; they remain for the shop's chat retention, or until the shop is closed. To have those deleted, see sections 3 and 4.
2. Disconnect a channel in ClickDoo
A shop's owner can disconnect a Facebook Page or LINE Official Account on the app's channels page (ช่องทาง) with the "Disconnect" button (ยกเลิกการเชื่อมต่อ). The channel's tokens and credentials are deleted at once and no new messages are received from it. The channel's chat rooms and history remain for the shop's chat retention.
3. Delete your ClickDoo account
- Team members: go to "My account" (บัญชีของฉัน), choose "Delete my account" (ลบบัญชีของฉัน), type your name to confirm and choose "Delete account" (ลบบัญชี). Your account is deleted and signed out at once, and cannot be restored. The messages and orders you made in the shop remain as the shop's records, no longer linked to your account.
- Shop owners: cannot delete their own account in the app. Email us (section 4) to transfer ownership of the shop to someone else or to close the shop. Once a shop is closed, we delete its data, including chats, customers and orders, within 90 days, except data the law requires us to keep.
4. Request deletion by email
Email privacy@clickdoo.app with your account's email address or phone number, the shop's name and what you want deleted. We may ask for more information to verify your identity, and we answer within 30 days.
5. For a shop's customers
If you messaged a shop on Facebook or LINE and want your data deleted, please contact that shop directly: the shop is the data controller of its customers' data, and we help the shop carry out the request. If you cannot reach the shop, email us as in section 4 with the name of the shop's Page or LINE account.