Terms of Service
These terms are an agreement between PAS Expert Co.,Ltd. ("the company", "we") and the shops and users of ClickDoo (the "service"). By signing up for or using the service you accept these terms and the Privacy Policy. If you use the service on behalf of a shop or business, you confirm that you may enter into this agreement for it. The Thai version of these terms is the original; this English version is a translation.
1. The service
ClickDoo brings the chats of a shop's Facebook Page and LINE Official Account into one inbox, with tools for teamwork, customers, orders, products and stock, reports, reply templates, forms, automatic answers and an AI assistant the shop may turn on. We may improve, add or change the service's features.
2. Accounts and teams
- The person who signs up a new shop is its owner and can invite team members by email; people who accept an invitation join the shop as team members. Everyone in the shop works in the same inbox.
- The details you sign up with must be accurate, and you must keep your password secret. Actions taken through your account are yours.
- The shop's owner is responsible for the team's use of the shop and is the only one who connects or disconnects channels, tops up credits and changes the shop's settings.
- Team members can delete their own account on the "My account" page (บัญชีของฉัน). Owners cannot delete their own account; they contact us to transfer ownership of the shop or close it.
3. Connected channels
- You must have the right to manage the Facebook Page or LINE Official Account you connect to ClickDoo.
- Your use of a channel must follow that platform's terms and policies, such as Meta's Platform Terms, Messenger's policies (including the time window in which a business may reply) and LINE's terms.
- Meta and LINE may change, limit or suspend a connection on their own, which is outside our control. Messages sent through LINE may use the message quota of the shop's LINE Official Account.
4. Credits and top-ups
- One credit opens a conversation window with one customer for the length shown in the app. Answers of the AI assistant use credits as shown in the app. When the credits run out, new conversations wait until the shop tops up.
- To top up, choose a package in the app, transfer the price to the company's account shown in the app and attach the slip. Our team checks the slip and adds the credits once it is approved. A slip that is invalid, used before or does not match the price is rejected.
- Package prices are those shown in the app when the request is made. Credits never expire. We may grant a free period, during which no credits are charged.
- Credits that have been added cannot be refunded as money, except where the law requires. If we add credits by mistake or receive more than the request's price (for example a transfer made twice), email us (section 14) within 30 days of the transfer and we will correct the credits or refund the excess to the account it came from.
5. The shop's data and its customers' data
- The data a shop and its customers send through the service belongs to the shop. The shop allows us to store and process it as far as needed to provide the service, as the Privacy Policy describes.
- The shop is the data controller of its customers' personal data and must have a legal basis and a privacy notice that informs its customers under the PDPA, including that an AI helps answer them when the AI assistant is on.
- Chat messages are deleted according to the shop's chat retention; the shop should keep any data it still needs before it is deleted.
6. Prohibited use
- Sending spam, unsolicited advertising or bulk messages against Meta's or LINE's policies.
- Selling or advertising illegal goods or services, deceiving, defrauding or impersonating others.
- Sending illegal, harassing or infringing content, or malware.
- Accessing or trying to access other shops' data, getting around limits or security measures, or putting an unreasonable load on the system.
- Using a fake slip or someone else's slip to top up credits.
7. AI assistant
- The AI assistant stays off until the shop's owner turns it on and consents, on the shop's behalf, to sending chat messages to the AI provider (Anthropic) for processing.
- The AI answers from the shop's information, frequently asked questions and products the shop enters, and it can be wrong. The shop should check the conversations the AI answers from time to time and is responsible for the information it gives the AI. Orders the AI drafts must be confirmed by the team.
- The owner can turn the AI assistant off or withdraw consent at any time.
8. Availability
We work to keep the service available, but we do not guarantee that it will be uninterrupted or free of errors. The service may stop for a while for maintenance, or because of problems at Meta, LINE or other providers.
9. Suspension and leaving the service
- We may suspend or end an account or a shop that breaks these terms, is used unlawfully or harms the service or other users, and we give the reason where we can.
- You can stop using the service at any time: team members delete their own account in the app, and shop owners contact us to close the shop.
- A closed shop's data is deleted as the Privacy Policy describes.
10. Limitation of liability
As far as the law allows, the company is not liable for indirect damage, lost profits or data lost through the use of the service, and the company's total liability is limited to the amount the shop paid the company in the 12 months before the event.
11. Intellectual property
The ClickDoo software, name and logo belong to the company. These terms give you no rights in them other than the right to use the service under these terms. The shop's content remains the shop's.
12. Changes to these terms
We may change these terms by publishing a new version on this page with its version number and effective date. For important changes we tell shop owners by email or in the app before they take effect. Using the service after the effective date means accepting the new version.
13. Governing law
These terms are governed by the laws of Thailand, and disputes fall under the jurisdiction of the Thai courts.
14. Contact us
PAS Expert Co.,Ltd.
1068/202 Liap Khlong Rangsit Road, Prachathipat Subdistrict, Thanyaburi District, Pathum Thani 12130, Thailand
Email privacy@clickdoo.app